Privacy Policy

Effective date: August 6, 2026

Chimney Champions (“Chimney Champions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit chimneychampions.com (the “Website”), request information, schedule a service, submit a form, or otherwise communicate with us.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

  • Your first and last name
  • Email address
  • Telephone or mobile number
  • Service address or general location
  • Information about your chimney, fireplace, property, or requested service
  • Appointment and scheduling information
  • Messages, questions, and other information submitted through our forms
  • Employment application information, including resumes and work history
  • Any other information you choose to provide

Information Collected Automatically

When you use the Website, we and our service providers may automatically collect certain information about your device and activity, such as:

  • IP address
  • Browser and device type
  • Operating system
  • Pages viewed and links selected
  • Date, time, and duration of visits
  • Referring website or advertising source
  • Approximate geographic location derived from an IP address
  • Cookie identifiers and similar technical information

2. How We Use Information

We may use the information we collect to:

  • Respond to questions and service requests
  • Prepare estimates and schedule chimney services
  • Provide inspections, sweeping, cleaning, repairs, and related services
  • Communicate about appointments, service updates, and customer support
  • Maintain customer and business records
  • Process employment applications
  • Improve the Website, services, and customer experience
  • Measure Website traffic and advertising performance
  • Display relevant advertising where permitted
  • Detect fraud, security incidents, and technical problems
  • Comply with legal obligations and enforce our agreements

We may also use your contact information to send news, promotions, or information about our services where permitted by law. You may opt out of marketing communications at any time. Opting out of marketing will not prevent us from sending necessary communications concerning an appointment or requested service.

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, remember preferences, understand how visitors use the Website, measure advertising, and improve our services.

Cookies used on the Website may include:

  • Strictly necessary cookies: Required for security, Website operation, form functionality, and remembering your privacy choices.
  • Functional cookies: Used to provide enhanced features and remember selected preferences.
  • Analytics cookies: Used to understand Website traffic, visitor interactions, and Website performance.
  • Advertising cookies: Used to measure campaigns and provide advertising that may be more relevant to you.

Where required, optional cookies will not be used until you provide consent. You can accept, reject, or customize optional cookies through the cookie consent tool displayed on the Website. You may change or withdraw your consent at any time by reopening the Website’s cookie settings.

You can also configure your browser to block or delete cookies. Blocking strictly necessary cookies may prevent certain parts of the Website from functioning properly.

4. Google Analytics and Advertising

We may use Google Analytics and related Google advertising technologies to understand Website usage, evaluate advertising performance, and support remarketing campaigns. Google and its partners may use cookies or similar identifiers to collect information about visits to this Website and other websites.

You can learn how Google uses information from sites that use its services by visiting Google’s partner-sites information page. You can manage Google advertising preferences through Google My Ad Center or install the Google Analytics Opt-out Browser Add-on.

5. How We Disclose Information

We do not sell or rent your personal information for money. We may disclose information in the following circumstances:

  • Service providers: To companies that help us operate the Website, host data, manage forms, schedule services, communicate with customers, provide analytics, deliver advertising, or support our business.
  • Business operations: To employees, contractors, and professional advisers who need the information to perform services for us.
  • Legal and safety purposes: When reasonably necessary to comply with law, legal process, or government requests; protect rights or property; enforce agreements; or prevent fraud, abuse, or harm.
  • Business transactions: In connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business or assets.
  • With your direction or consent: When you ask us to disclose information or otherwise authorize the disclosure.

Some analytics or advertising activities may be considered “sharing,” “targeted advertising,” or a “sale” under certain state privacy laws even when no money is exchanged. Where applicable, you may use our cookie settings to decline the relevant optional cookies.

6. Third-Party Websites and Services

The Website may contain links to third-party websites, social networks, scheduling platforms, videos, maps, or other services. Those third parties operate under their own privacy policies. We are not responsible for the privacy, security, or content of third-party services.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide requested services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary based on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, internet transmission, or electronic storage system is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

Please do not submit sensitive information, such as Social Security numbers or payment card details, through a general Website contact form.

9. Your Privacy Choices and Rights

Depending on where you live and subject to applicable law, you may have the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of personal information
  • Opt out of certain targeted advertising, sales, or sharing
  • Withdraw consent where processing is based on consent
  • Appeal a decision concerning a privacy request
  • Receive equal service without unlawful discrimination for exercising a privacy right

These rights may be subject to exceptions. For example, we may retain information when required for legal compliance, recordkeeping, fraud prevention, or completing a service you requested.

To submit a privacy request, contact us using the information in the “Contact Us” section below. We may need to verify your identity before completing a request. If an authorized agent submits a request for you, we may require proof of authorization and verification of your identity.

10. Communication Preferences

You may unsubscribe from marketing emails by using the unsubscribe instructions included in the message or by contacting us. You may request that we stop marketing calls or text messages by telling us during the communication or contacting us directly.

We may still send non-promotional messages related to appointments, transactions, safety, or services you requested.

11. Children’s Privacy

The Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us so that we can review and, where appropriate, delete it.

12. Do Not Track and Global Privacy Signals

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, the Website may not respond to every Do Not Track request.

Where required by applicable law and supported by our consent technology, we may recognize browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of certain advertising-related processing.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal obligations. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, contact:

Chimney Champions
Jacksonville, Florida 32205
Phone: (904) 268-7200
Website: https://chimneychampions.com/contact/